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  1. SafeSend Returns
  2. Troubleshooting
  3. User Side

User Side

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  • Duplicate Return Notifications
  • Page Continuously Loading - Login Problems After an Update
  • Clearing Your Browser Cache
  • Error or Non-Supported Status
  • Form or Field Not Recognized
  • Generating Browser Files for Troubleshooting
  • Knowledge-Based Authentication (KBA) Troubleshooting
  • Please Select Partner Type
  • Public IP Address List
  • Return Stuck in Uploaded or Preparing for Delivery Status
  • Signature Status Not Updating
  • There should be at least one signature control for the taxpayer to sign.
  • UltraTax CS® Recognition Issues
  • UltraTax CS® Return Out of Order

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