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  1. SafeSend Returns
  2. Troubleshooting

Troubleshooting

User Side

  • Duplicate Return Notifications
  • Login Problems After an Update - Page Continuously Loading
  • Clearing Your Browser Cache
  • Error or Non-Supported Status
  • Knowledge-Based Authentication (KBA) Troubleshooting
  • Please Select Partner Type
See all 10 articles

Client Side

  • Knowledge Base Authentication: You Do Not Qualify or Failed
  • New embedded help guide released within the Client Experience of SafeSend Returns
  • Taxpayer Cannot Find an Email from SafeSend Returns
  • Taxpayer is Unable to Sign
  • Taxpayer Unable to Sign Entity Return
  • Windows Defender™ Safe Links Whitelist

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