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  1. SafeSend Returns
  2. Troubleshooting

Troubleshooting

User Side

  • Duplicate Return Notifications
  • Page Continuously Loading - Login Problems After an Update
  • Clearing Your Browser Cache
  • Error or Non-Supported Status
  • Form or Field Not Recognized
  • Generating Browser Files for Troubleshooting
See all 14 articles

Client Side

  • Access Link Missing From Email Notification
  • Knowledge Base Authentication (KBA): You Do Not Qualify or Failed
  • Taxpayer Cannot Locate an Email from SafeSend
  • Taxpayer is Unable to Sign
  • Taxpayer Unable to Sign Entity Return
  • Windows Defender™ Safe Links Whitelist

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