Troubleshooting

User Side

• Duplicate Return Notifications
• Page Continuously Loading - Login Problems After an Update
• Clearing Your Browser Cache
• Error or Non-Supported Status
• Knowledge-Based Authentication (KBA) Troubleshooting
• Please Select Partner Type

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Client Side

• Knowledge Base Authentication (KBA): You Do Not Qualify or Failed
• New embedded help guide released within the Client Experience of SafeSend Returns
• Taxpayer Cannot Locate an Email from SafeSend
• Taxpayer is Unable to Sign
• Taxpayer Unable to Sign Entity Return
• Windows Defender™ Safe Links Whitelist