Troubleshooting

User Side

• Duplicate Return Notifications
• Login Problems After an Update - Page Continuously Loading
• Clearing Your Browser Cache
• Error or Non-Supported Status
• Knowledge-Based Authentication (KBA) Troubleshooting
• Please Select Partner Type

See all 10 articles

Client Side

• Knowledge Base Authentication: You Do Not Qualify or Failed
• New embedded help guide released within the Client Experience of SafeSend Returns
• Taxpayer Cannot Find an Email from SafeSend Returns
• Taxpayer is Unable to Sign
• Taxpayer Unable to Sign Entity Return
• Windows Defender™ Safe Links Whitelist