Troubleshooting
SafeSend Returns Users
- Duplicate Return Notifications
- "There should be at least one signature control for the taxpayer to sign."
- Can a Power of Attorney (POA) Sign in SafeSend Returns?
- Clearing Your Browser Cache
- Error or Non-Supported Status
- Return Stuck in "UPLOADED" or "Preparing for Delivery" Status
Taxpayer Side
- Business Access Codes Not Received
- Client has multiple businesses and is having difficulties separating Access Links
- Error: You do not qualify for IRS Knowledge Base Authentication
- Taxpayer Cannot Find an Email from SafeSend Returns
- Taxpayer is Unable to Sign
- Unable to Establish Identity