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SafeSend Returns
Troubleshooting
Troubleshooting
User Side
Duplicate Return Notifications
Page Continuously Loading - Login Problems After an Update
Clearing Your Browser Cache
Error or Non-Supported Status
Form or Field Not Recognized
Knowledge-Based Authentication (KBA) Troubleshooting
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Client Side
Knowledge Base Authentication (KBA): You Do Not Qualify or Failed
New embedded help guide released within the Client Experience of SafeSend Returns
Taxpayer Cannot Locate an Email from SafeSend
Taxpayer is Unable to Sign
Taxpayer Unable to Sign Entity Return
Windows Defender™ Safe Links Whitelist