Clearing Your Browser Cache

The SafeSend Suite operates wholly within a web browser on the user and the taxpayer side. The program functionality is related to the browser, so keeping it clean and up-to-date is our best practice. If you are experiencing loading issues, display issues, or undefined errors, clearing your browser cache generally resolves this. It is also important to make sure you are using a modern browser that is up to date. 

Desktop Browsers

Chrome Firefox Edge Safari®
  • Click on the three-dot menu at the upper right of Chrome.
  • Select More tools > Clear browsing data.
  • Click Advanced at the top of the Clear browsing data window,
  • Select Cached images and files.
  • Choose All time from the Time range drop-down menu.
  • Click CLEAR DATA.
  • Exit/quit all browser windows and re-open the browser.

Mobile Browsers

Android Chrome iOS Safari® iOS Chrome
  • Tap Chrome menu > Settings.
  • Tap (Advanced) Privacy.
  • Select All Time from the Time Range drop-down menu.
  • Check Cached Images and Files.
  • Tap Clear data.
  • Exit/quit all browser windows and re-open the browser.
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