The SafeSend Suite operates wholly within a web browser on the user and the taxpayer side. The program functionality is related to the browser, so keeping it clean and up-to-date is our best practice. If you are experiencing loading issues, display issues, or undefined errors, clearing your browser cache generally resolves this. It is also important to make sure you are using a modern browser that is up to date.
Desktop Browsers
- Click on the three-dot menu at the upper right of Chrome.
- Select More tools > Clear browsing data.
- Click Advanced at the top of the Clear browsing data window,
- Select Cached images and files.
- Choose All time from the Time range drop-down menu.
- Click CLEAR DATA.
- Exit/quit all browser windows and re-open the browser.
- Select Clear Recent History from the History menu.
- Press Alt to make the menu bar visible if it is hidden.
- From the Time range to clear: drop-down menu, select Everything.
- Click the down arrow next to Details to select only Cached Images and Files.
- Click Clear Now.
- Exit/quit all browser windows and re-open the browser.
Important:
Microsoft® Edge Legacy support ended on March 9, 2021. If you still have Edge Legacy, UITS recommends installing the new Chromium-based Microsoft® Edge by running Windows Update.
- Click the [ ... ] menu in the top right
- Click on Settings > Privacy, search and services
- Click Choose what to clear under Clear browsing data.
- Select All time from the Time range drop-down.
- Select Cached images and files, ensure no other boxes are checked.
- Click Clear now.
- Exit/quit all browser windows and re-open the browser.
- Select Clear History... or Clear History and Website Data... from the Safari menu
- Select the desired time range.
- Click Clear History.
- Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
- Select Settings from the Opera menu.
- Click Privacy & Security.
- Click Clear browsing data....
- Select The beginning of time from the Obliterate the following items from: drop-down menu.
- Select Cached images and files.
- Click Clear browsing data.
- Exit/quit all browser windows and re-open the browser.
Mobile Browsers
- Tap Chrome menu > Settings.
- Tap (Advanced) Privacy.
- Select All Time from the Time Range drop-down menu.
- Check Cached Images and Files.
- Tap Clear data.
- Exit/quit all browser windows and re-open the browser.
- Open your Settings app.
- Tap Safari.
- Tap Clear History and Website Data and confirm.
- Exit/quit all browser windows and re-open the browser.
- Tap Chrome menu > Settings.
- Tap Privacy.
- Tap Clear Browsing Data.
- Choose the data type you want to clear.
- Tap Clear Browsing Data.
- Exit/quit all browser windows and re-open the browser.
Comments
Article is closed for comments.