Access Link Missing From Email Notification

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Some taxpayers have reported that the access link buttons in their email notifications are not visible. 

Some email domains do not support the inline style of our access link buttons; they are not loading certain HTML elements. They may strip or hide certain email properties for security reasons. 

Please note:

Spectrum email domains are known to display this issue. Some Spectrum-owned domains are:

• rr.com
• roadrunner.com
• spectrum.com
• twc.com

Apps like Apple Mail and Mozilla Thunderbird may also display this issue. 

Taxpayer Steps

• Try accessing the email from a different browser or device. 
• Try accessing the email from a desktop app like Outlook.
• Reach out to the service provider to see if there is a way to display these inline access link buttons. 

Firm Steps

If the taxpayer is still unable to view the email, we recommend sending the item to a different email address hosted by a different server.