Access Link Missing From Email Notification

Some taxpayers have reported that the access link buttons in their email notifications are not visible. 

Some email domains do not support the inline style of our access link buttons; they are not loading certain HTML elements. They may strip or hide certain email properties for security reasons. 

Please note:

Spectrum email domains are known to display this issue. Some Spectrum-owned domains are:

• rr.com
• roadrunner.com
• spectrum.com
• twc.com

Apps like Apple Mail and Mozilla Thunderbird may also display this issue. 

Taxpayer Steps

• Try accessing the email from a different browser or device. 
• Try accessing the email from a desktop app like Outlook.
• Reach out to the service provider to see if there is a way to display these inline access link buttons. 

Firm Steps

If the taxpayer is still unable to view the email, we recommend sending the item to a different email address hosted by a different server.