Processing a Recalled Return

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After recalling a return, a user has the option to re-process it in order to deliver it back to the taxpayer. Users see a different set of actions for recalled returns than for new returns. These actions are described below.

 Important

• Recalled returns appear on the Send Tax Returns screen with a status of RECALLED.
• The UltraTax CS®, GoSystem®, Lacerte®, and CCH Axcess™ integrations are not compatible with the reupload process for recalled returns.
  • These users must print and manually re-upload changed returns including K-1 packages. See our Recommended Print Settings article for guidance. 
• When a recalled return is re-delivered, it does not deduct an additional return credit from your balance. 
  • The new return must have a matching tax year, return type, and SSN/EIN to successfully upload. 

Recalled returns have four actions available to them. One is found on the In-Process page, and the other three are found on the More (...) Actions menu:

1. Reprocess: Allows a user to process the return again without uploading a new document.
   • Please note: Once a user starts to reprocess, the Upload Corrected Return option moves to the More ... Actions menu for the return. 
2. Delete: This deletes the return entirely.
3. Upload Corrected Return: Allows a user to upload a new version of the return to replace the original document.
   • The new return must have a matching tax year, return type, and SSN/EIN to successfully upload. 
     • Please Note: SSNs cannot be masked to ensure a matching SSN/EIN.
   • If you receive an error or non-supported status, you will still have the option to re-upload. See our Error or Non-Supported Status article for troubleshooting steps. 
4. Client Tracking: This arrow brings up the Client Tracking pop-up for the return. It shows events related to the return, who performed them, and the date and time. 

After selecting the reprocess icon or uploading a corrected return, process the return as you normally would. See the Processing a Return article for more information about this. 

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