Sections
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General
What are the benefits of using the Grouped Returns feature? |
Grouped Returns allows you to send multiple returns under 1 access link. The access link will take the controller to a a dashboard that shows all the returns delivered within the group and their status's. |
Is the Grouped Returns feature included in both the SafeSend Returns Essential and Preferred tiers? |
Yes. Grouped Returns is included in all pricing tiers. |
Do I need to change a setting to enable Grouped Returns? | No. The Grouped Returns feature is always available. |
How many returns can be delivered within a group at one time? | You can deliver up to 150 returns at a time. |
How many returns can be added to the group over time? | You can add a minimum of 1500 returns to the group. |
Does the Grouped Returns feature work with all supported SafeSend Returns tax software programs? | Yes. You can use Grouped Returns generated by CCH Axcess™ and ProSystem fx®, UltraTax CS®, Lacerte®, and GoSystem® Tax RS. |
Will Grouped Returns work with any of the tax software integrations? | Yes. Returns can be grouped after they are transmitted using one of the software integrations. Users assign them to a group from the Send Tax Returns page or while uploading a return. |
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Uploading
Can I create a group before uploading a return? |
No. You must upload at least one return to create a group. |
Do I have to create new groups each year for my returns? | No. When you create a new group, it becomes available to select for future deliveries. You can choose that group for returns delivered in the current year or future years. |
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Processing
Do I need to update specific taxpayer info when processing a grouped return? |
No. Returns in a group are sent to a controller. The controller reviews the returns, e-signs (if authorized), or delegates the returns for signature. |
Do all the returns within a group need to be delivered at the same time? |
No. You can deliver returns in a group all at once or at different times. |
How can I tell which returns in a group have been processed and approved? |
The status for the return should show as Ready for Delivery. |
I created a new group, but entered the wrong name. Can I change it? |
Yes. You can edit the group name in the More Actions (…) drop-down in the Send Grouped Returns page. |
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Delivery
Can I see the returns that have been delivered within a group? |
Yes. You can locate a group of returns by using the Group Name column. |
Who will receive signing and voucher reminders for returns delivered in a group? |
The controller will receive all reminders. |
Can previously delivered returns be moved to a group? |
No. Once a return has been delivered, you cannot move it into a group. |
If a return within a group needs to be recalled, do I have to recall the whole group, or can I recall the one return? |
You can recall a specific return from a group or recall the whole group at once. |
Can I preview the Controller Dashboard? |
Yes. There is a Controller View in the More Actions (…) drop-down. This will show you what the controller will see. |
Can I see the tracking history for grouped returns? |
Yes. You can see Controller Tracking and Client Tracking events. |
Can the controller use multi-factor authentication? |
Yes. Adding a mobile number to the Controller information will enable multi-factor authentication for the controller if the firm has this setting on. Multifactor Authentication (MFA) for Taxpayers. |
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Controller Experience
Will the controller get a notification email for each return delivered within a group? |
No. The controller will get one email for all returns in a group that are sent at the same time. |
Can the controller distribute K-1s? |
Yes. Controllers can distribute K-1s after the return is delegated or signed. |
Can the controller review all their grouped returns at the same time? |
No. A controller must review each return in a group individually. After reviewing a return, they go back to the Controller Dashboard to review the next one. |
Can the controller see what returns have been e-signed? |
Yes. Once a return has been signed, the Controller Dashboard is updated. |
If returns are delivered to the controller at different times, will the controller need to use the most current email link to access the grouped returns? |
No. All returns in a group have the same link when delivered to the controller, regardless of when they are sent. |
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Signer Delegation
Can a controller use Signer Delegation in grouped returns? |
Yes. Signer Delegation is available to controllers. |
Can a controller delegate a return to different signers within a group? |
Yes. Multiple delegated signers within a group are supported. |
Will the controller be able to see the status of a return after it has been delegated? |
Yes. The Controller Dashboard will be updated with the status of a delegated return. |
Will the controller receive notifications when the delegate e-signs? |
Yes. The controller will receive an email notification when the tax documents are signed. |
If the controller delegates signing to the same person for multiple returns in a group, does that person receive one email with all the forms that have been delegated to them? |
No. The person will receive an email for each delegated return and will need to request an access code to sign for each one. |
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