Overpayments, Applied Amounts and Refunds

Overpayments are shown in the Client Info tab while processing a return.

Important

SafeSend recognizes the refund by subtracting the applied and penalty amounts from the overpayment. 

If a refund is not being recognized correctly, please Report a Problem so our support team can investigate. 

Adjusting Refund

  1. Navigate to the Client Info tab during processing.
  2. Click the OverPayment to be modified.
    • The Refunds and Payments Due panel opens on the right.
  3. Adjust the Overpayment, Applied, or Penalty fields as necessary.
    • The refund will be adjusted when numbers are updated. This field cannot be edited. 
  4. Click Update.
  5. Click the Report a Problem icon to report any issues with the recognition.

Client Info- OP APP and PEN.jpg

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