Overpayments are shown in the Client Info tab while processing a return.
Important
SafeSend recognizes the refund by subtracting the applied and penalty amounts from the overpayment.
If a refund is not being recognized correctly, please Report a Problem so our support team can investigate.
Adjusting Refund
- Navigate to the Client Info tab during processing.
- Click the OverPayment to be modified.
- The Refunds and Payments Due panel opens on the right.
- Adjust the Overpayment, Applied, or Penalty fields as necessary.
- The refund will be adjusted when numbers are updated. This field cannot be edited.
- Click Update.
- Click the Report a Problem icon to report any issues with the recognition.
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