Duplicate Federal Refund Amount Under "Client Info"

Typically, we see this when states require a copy of Federal forms to be attached. It usually just means there is more than one copy of the Federal forms within the PDF that was uploaded and the system pulls each copy.

To remove the duplicate refund, go to Client Info > Refunds and Payments Due when processing. You can click the red X next to the duplicate refund amount to delete it. 


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