Assignments Statuses

  • Uploaded: This status will appear briefly while the return is being assembled. Once that process is complete, the status will change to Ready. It may take several minutes for this status to change for especially large returns (over 1000 pages).
  • Ready: This status will appear after the return has completed the assembly process. This indicates that the return is fully assembled and is ready to be processed and that no one has started processing it yet.
  • Processing: This status will appear after a user selects the "Process Return" icon, or if a return has been assigned to a user.
    • If you are unable to access a return in this status and it displays a message stating the return is In-Use, please refer to the following article: Unlock In-Use Return.
  • Preparing for Delivery: This status will appear when the return has been delivered to the client. The return will then move from the Assignments area into the Delivered Returns Report.
  • Delivered: This status indicates that the return was delivered successfully, and has been transferred to the Delivered Returns report.  It will disappear the next time that the page is refreshed.
  • ERROR: This status indicates the return was not recognized by SafeSend Returns or was missing required information.
    • The following help desk article contains troubleshooting steps that will resolve the issue: Error Status.
  • Non-Supported: This status indicates the return was not recognized by SafeSend Returns or was missing required information often related to Print Requirements.
    • The following help desk article contains troubleshooting steps that will resolve the issue: Non-Supported Status.
  • Recalled: This return was delivered but was recalled, returning it from Delivered Returns to Assignments.  There are new options for recalled returns, which you can learn about here: How do I Recall a Return?
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