Client Experience

This article outlines the full taxpayer experience. The taxpayer can access the return, review, sign, pay vouchers/invoices, deliver K-1s, and download documents. 

Initial Email

The taxpayer receives an email with a link to the designated return.

1. Click Let's Get Started. 

Start Page

1. Click Contact Person to reach out to the firm if you have any questions.
2. Click on the tab Click Here to Get Started.

Authentication

Social Security Number Authentication (personal returns only):

1. Enter 4 digits of your Social Security Number.  
2. Click Continue to proceed to Access Code Verification.

Access Code Verification:

One of two pages displays based on firm settings.

• Email Access Code: An 8-digit access code is sent to the same email address as the initial email was sent to.
• Mobile Access Code: A 6-digit access code is sent to your cell phone via text message.

1. Click the Request Access Code button.
2. Enter the 6 or 8-digit access code in the code field.
3. Click Continue to proceed to the Welcome Page.

Welcome Page

This is the main dashboard for your return. 

1. The title line displays:
   • Tax year for the return.
   • Contact Person will provide an email for a contact at the firm in case you have any questions.
   • Client Panel will allow you to change your mobile number or edit spouse's information.
2. The progress bar shows the step the return is currently in.
3.  Total refunds and payments for the return are displayed on the left.
   • Click the Print icon to print the summary. 
4. A quick overview of the steps in SafeSend Returns is displayed.
   • Depending on what was included in the return by your tax preparer, these steps may appear differently. These additional steps will be outlined in the article. 

1. Click Click Here to Begin to Proceed.

Message from Preparer

This page displays any instructions or messages included by the tax firm.

1. View the message from your tax preparer. 
   • Click the Print icon to print the message. 
2. Click Continue.

Review Tax Documents

1. Click the Return Section you want to review (filing instructions, tax return, and attachments). 
2. Click Download Tax Document(s) to download and save the return to your device.
3. Click Forward a Copy to forward all available documents to an external email address. 
   • Ability to choose select documents. 
   • Multiple emails can be entered.
4. Click Continue.

Sign Tax Documents

There may be up to 3 options to sign:

1. e-Sign - Sign electronically from this website (only if enabled for your return type).
2. Manually Sign - Print, Sign, and Return the forms.
3. Delegate Signing to Someone Else - Send tax forms to partners or shareholders for signatures.
   • See the Signer Delegation: Managing Member Experience article for information about this feature.

Sign Tax Documents Electronically

1. Enter or verify Your Date of Birth for verification.
2. Check the box to consent to e-signing.
3. Enter your spouse's email address (if applicable).
   • If the firm has mobile text verification enabled, you have the option to enter their mobile number as well.
4. Click Continue to proceed to:
   • Knowledge-based authentication for individual returns.
   • E-sign Your Documents for entity returns.

Knowledge-Based Authentication

Important

Knowledge-Based Authentication is required in order to verify your identity. These questions will only appear for individual return types. 

1. Select the correct answer.
   • Answer 3 of 5 questions correctly to pass. 
     • If you pass, continue to the E-Sign Your Documents.
     • If you fail, you will need to Manually Sign your documents. 
2. Click Continue.

E-Sign Your Documents

A list of all pages that require your signature is listed in the left panel. A green check appears next to the page after it is signed. 

1. Click on the Start arrow to be led to your first signature line.
   • Continue to click this arrow as you proceed through each signature. 
2. Click on the green signature block to open the Signature window.
3. Click Type OR Draw to apply your signature.
4. Click Apply.
5. Click Continue.

Manually Sign Your Documents

1. Click Download documents requiring a signature.
2. Drag and drop the documents OR Click to Upload to browse your files. 
3. View the alternative sending methods if you are unable to upload the files electronically: 
   • Send by Mail
   • Send by Fax
4. Click Continue:

Paper File Your Returns

Note: Paper File Returns will only appear if your delivered return includes a paper-filed return. You must consent to the terms of the Paper File before you are allowed to print the documents.

• By clicking I Consent, you agree to file the Paper File Return with the respective tax authority.
• If you choose to Skip to Next Step you can access your Paper File Returns from the summary page and receive the Consent to Paper File Returns pop-up again.

1. Download OR Print the Paper File returns individually under the Action column for each return. 
2. Click Print all Paper File Returns to print the returns into 1 PDF. 
3. Click Download all Paper File Returns to download a ZIP File. 
4. Click Continue.

Distribute K-1s

You have three options in the Distribute K-1 section: 

1. Send electronically- This will allow you to email them from this website.
2. Mail Hard Copies- Download Print, and Mail.
3. Continue to skip this step and distribute the K-1s later.

Distribute K-1s Electronically

1. Select the K-1 recipients you will be sending to.
   • Choose the Select All checkbox to select all K-1 recipients. 
   • Choose each K-1 to send individually.
2. Click Email Documents to send out the selected K-1s.
3. Click Send Later if you are not ready to distribute any K-1s.

Distribute K-1 Hard Copies

1. Click Download Documents.
2. Select Download All K-1s to download all of the K-1 packages to a single PDF OR
3. Select the K-1 packages you want to download as individual PDFs.
   
   • Select All to select all K-1s. 
4. Select Download Selected K-1s.
5. Click the Download icon to download each K-1 package separately. 
6. Click Continue. 

Tax Payments

View Tax Payments

Important

Estimated payments will appear on the next page once you click Continue. 

1. Click on the Due date to view the payments due. 
2. Check or Uncheck the Email me reminder... to adjust reminder settings. 
   • If checked, you can adjust the number of days before the due date that you receive the reminder. 
3. Click Download All Payment Vouchers to download all vouchers.
4. Click Download Filing Instructions to download all filing instructions.
5. Click Continue. 

How to Pay

1. Click Pay.
2. Click Pay Online to open a new tab for the taxing authorities website. 
3. Click Download Voucher to download all vouchers for the due date into a PDF.
4. Click Add Payment Details to mark the voucher as Paid.
   • This step is optional and for record-keeping only. 
5. Enter Details for the payment made. 
6. Click Ok when done. 
7. Click Done to complete all steps. 

End Page/Return Page

The final page of the return is the page you see when you re-enter the return at a later date. You may see up to the following options: 

1. Summary panel. 
   • Click the Print icon to print the summary. 
2. Send reminder to spouse for joint 1040s. 
3. Click Make Tax Payments to be directed back to the Pay section.
4. Click Download Tax Documents to see a list of documents included in the return.
5. Click View Tax or Forward Tax Documents to be taken back to the review step.
6. Click View or Download Signed Documents to download the signed e-file forms.
7. Click Print and Mail Paper File Returns to access your Paper File returns.
8. Click Pay or View Tax Preparation Fees to pay your invoice or mark it as paid.