Business Access Codes Not Received

It is possible that the client did receive their access code, but it may have been filtered into their junk/spam folders or through their internal quarantine. 

If the access code reads "No Data", it could mean that an access code was not requested.
With business returns, the client must request the code. 





You will then be able to see the code that was requested in SafeSend Returns:

 

BusinessCodes1.png

mceclip0.png

 

If the Access Code shows "Expired", you are given the option to "Generate Access Code"


​​BusinessCodes3.png

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.